twitter linkedin
facebook google+

Mortgage News

News by Subject
Complete list of specialty news sections.

Purchase Subscription
Subscribe to and get immediate access to all news, statistics and archives.

Mortgage Advertising
Reach mortgage executives, loan originators and other people tied to mortgage industry.

Consumer Mortgage News
Free mortgage news for prospective borrowers.

Mortgage Newsletter
Free e-mail newsletter with the latest headlines from

Mortgage News Reprints
Put entire stories in your online or printed newsletter or publication.

Mortgage Feedget RSS code
Condensed stories free on your Web site or for your RSS reader.

News Archives
Archive of stories by month going back to 1999.

Press Releases
Reports and announcements from

Mortgage Statistics
Data and statistics for real estate finance.

Mortgage Directories
Directories of lenders, branch operators and mortgage service providers.

Mortgage Graphs
Directories of lenders, branch operators and mortgage service providers.

home subscribe advertise reprints e-mail help RSS about us LOG IN

Mortgage News


Mortgage News

HOT Topics









site map
Servicing News | Servicer Ranking | Delinquency Statistics
Stories about mortgage servicers, delinquency and f o r e c l o s u r e s. Coverage of servicing lawsuits and loan servicing technology.

Best Mortgage Servicers

J.D. Power ranks Regions as the best servicer

Aug. 25, 2009

By staff

Regions Mortgage has been ranked as the best mortgage servicer in a new study. The report found that employing hard-to-understand representatives was among the most devastating practices by servicers.

The Birmingham, Ala.-based subsidiary of Regions Financial Corp. came in with a 780 Customer Satisfaction Index Ranking in the J.D. Power and Associates 2009 Primary Mortgage Servicer Satisfaction Study announced today. The score was higher than any other U.S. residential servicer.

The report, based on a May survey of more than 5,000 borrowers, focused on annual account review and administration; payment processing; billing statements and payment coupon books; and contact. Possible scores ranged from zero to 1,000.

Regions was cited for its strength in annual account review and administration as well as its payment processing.

The second-highest ranking was held by Branch Banking in Trust, which had a 777 index. Borrowers on loans from failed Colonial Bank should be happy with Winston-Salem, N.C.-based BB&T's ranking since it acquired $22 billion of Colonial's $25 billion in assets from the Federal Deposit Insurance Corporation when it failed.

No. 4 was U.S. Bank, which landed with an index score of 771, and GMAC Mortgage was fifth, with a 752 index.

"Among the companies included in the study, those that rank highly tend to perform exceptionally well in limiting the number of customer-reported problems, which results in high brand image ratings," J.D. Power stated.

Chase followed with a 749 index, then Wells Fargo's 749, Flagstar Bank's 743 and an index of 740 at SunTrust Mortgage. No. 5 was National City Mortgage's 735 index.

J.D. Power said 21 percent of the borrowers it surveyed indicated that they were already behind on their mortgage payments or worried about becoming delinquent.

One interesting finding was that servicers who initiated contact with borrowers had scores averaging 38 points higher than when borrowers made the first call.

Among areas that J.D. Power said help build customer retention was providing borrowers with options for billing and payments. Borrowers also crave adequate and clear statement detail. One-fifth of borrowers with servicers that met these needs said they with "definitely" recommend the servicer to others.

Borrowers who had trouble understanding servicer representatives accounted for 18 percent of those surveyed. Among those borrowers, the index fell to an average of 353 compared to an average of 707 among customers who didn't have any difficulty understanding representatives.

next story

back to current headlines

SUBSCRIBERS: Edit Subscription | Subscription Help | or call 214.521.1300

Subscribe Contact Us Site Map

Copyright © 2017 Mortgage Daily, D a l l a s
Subsribers Only:

AMC directory

ARM indexes

mortgage company directory

mortgage regulations

net branch directory

p r i c i n g engine directory

wholesale lender directory

More Mortgage News Resources (full site map):

advertising news

appraisal news

bank news

biggest lenders

commercial mortgage news

corporate mortgage news

credit news

FHA news

financial regulation news

foreclosure news

GSE news

jumbo mortgage news

interest rates

loan modification news

loan originator survey

LOS Newsletter


mortgage associations

mortgage-backed securities

mortgage books

mortgage brokers

mortgage compliance

mortgage conferences

mortgage directories

mortgage education

mortgage employment

mortgage employment index

mortgage executives

mortgage fraud

mortgage fraud blog

mortgage fraud local news

Mortgage Fraud Index

Mortgage Graveyard

mortgage insurance news

mortgage lawsuits

mortgage leads

mortgage lender ranking

mortgage licenses

mortgage litigation

Mortgage Litigation Index

Mortgage Market Index

mortgage mergers

mortgage news

mortgage politics

mortgage press releases

mortgage production

mortgage public relations

mortgage rates

mortgage servicing

mortgage statistics

mortgage technology

mortgage video

mortgage Webinars

net branch

net branch directory

nonprime news

origination news

originator tools

real estate news

refinance news

reverse mortgage news

secondary marketing

social media

servicing news

subprime news

wholesale lenders