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| When Mortgage Lenders Don't Deliver
The Mortgage Professor: When mortgage borrowers need an ombudsman
Nov. 14, 2013
By JACK GUTTENTAG The Mortgage Professor
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The ombudsman concept developed as a protection, or a source of redress, for individuals treated unjustly by governments, corporations, universities and other entities whose powers vastly exceeded theirs. Their role is to examine complaints made about the entity involved, and to find a way to resolve them.
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