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Servicing News | Servicer Ranking | Delinquency Statistics
Stories about mortgage servicers, delinquency and f o r e c l o s u r e s. Coverage of servicing lawsuits and loan servicing technology.


Fannie Ranks Servicer Performance

Servicers recognized in STAR program

Oct. 14, 2011

By MortgageDaily.com staff


Fannie Mae handed out assessments on a group of mortgage servicers that handle servicing portfolios less than $100 billion.

The Washington, D.C.-based firm recognized 11 mortgage servicers who are on track to receive at least a three-star ranking for 2011.

A five-star ranking is the highest available.

The rankings reflect first-half 2011 results from the secondary lender's Servicer Total Achievement and Rewards Program.

Peer Group 3 encompasses 13 total servicers.

A three-star rating was projected for 11 of them including American Home Mortgage Servicing Inc.; Arvest Mortgage Co.; Associated Bank, N.A.; Branch Banking and Trust Co.; Capital One, N.A.; Colonial Savings, F.A.; Doral Bank; Nationwide Advantage Mortgage Co.; Navy Federal Credit Union; Manufacturers and Traders Trust Co.; and Sovereign Bank, FSB.

A three-star rating indicates that the servicer's performance was at least median relative to its peers.

MortgageDaily.com servicing portfolio data available for Peer Group 3 members as of Dec. 31, 2010, ranged from $5.9 billion for Arvest to $83.2 billion for BB&T.

"Through the STAR Program, Fannie Mae provides clear expectations and specific, consistent measurements to help servicers increase their focus on customer service and foreclosure prevention outcomes for homeowners," the statement said.

Last month, Fannie recognized GMAC Mortgage LLC, CitiMortgage Inc., Everhome Mortgage and Wells Fargo Bank, N.A., for producing better results than the rest of their peer group that included the 11-biggest servicers.

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