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Last Updated Tuesday, April 01, 2014 04:40 PM Texas Time

Survey Provides Insight Into Loan Originators
Most loan originators are happy with their current employers, and their reasons why vary. For those who are considering a change, recruiters should consider two factors.

Biggest Mortgage Loan Originators
The top-producing loan originator in the country closed an average of more than $50 million in home loans per month last year. All of the 10 largest producers closed more than $0.2 billion in 2013.

Quicken is Gold Standard for Service
Other mortgage lenders could learn a lot from Quicken Loans Inc., which has managed to grow into one of the largest mortgage lenders in the country while keeping its customers happy. Among all lenders, digital documents in the closing process improves satisfaction.

Originators Expect Improved Business Despite Regulations
Despite the challenges from an upcoming wave of regulations, a plurality of mortgage loan originators expect their business to improve this year, according to a survey of loan officers.

Origination Process Improves
Mortgage lenders are doing a better job with the loan process. Those with the biggest improvements are attracting more borrowers -- who often put existing relationships and strong referral recommendations ahead of the lowest rate in deciding on a lender.

Banks Miss Boat on Originations
A new survey suggests that some financial institutions are missing out on a substantial share of home-loan originations from existing clients even though those very same loan prospects want to do business with them. An even bigger finding was that prospective borrowers are willing to pay more to deal with their primary bank -- especially if they are treated better or find it easier to complete the origination process.

Most LOs Like Their Jobs
Mortgage loan originators surveyed about their jobs are mostly a happy bunch. Among those who are dissatisfied -- technology, leadership and internal communications were hot-button issues.

Appraisals, Dodd-Frank at Forefront of Loan Originator Concerns
The real estate appraisal process is among the most frustrating issues for mortgage loan originators, according to initial responses from the 2012 Loan Originator Survey being conducted by Mortgage Daily. Also having a big impact is the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. Personal computers used by originators are dominated by one technology giant, while smart phones are dominated by a rival.

Bank Finds Mortgage Originations Through Low Income Workshops
When Dollar Bank held its first Mortgages for Mothers workshop in 1999, Mona N. Generett hoped that a couple hundred lower-income women interested in buying homes would show up.


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How Loan Originators Generate Business
Loan originators generate new business through a range of sources including advertising, referrals and mortgage leads, according to the 2012 Loan Originator Survey. Originators spend a good chunk of their advertising dollars online. While social media is being aggressively woven into the marketing plans of many originators, hard results from the young medium are elusive.
LO Newsletter
Free news & advice for loan originators sponsored by Exodus Marketing Group.
Loan Originator Survey


2011 Report

Table of Contents

About Co-Sponsors

Executive Summary

Demographics

Pressure Points: New Regulations

Employers

Customer Satisfaction

Marketing

Service Providers

Wholesale Lenders

Appraisals

Social Media

Smart Phones, Tablets and Information Resources

Conclusion

Raw Survey Response Data



2011 Co-Sponsors

www.ezratequotes.com

www.mtginfo.com

www.mortech-inc.com

www.mortgagevco.com

www.motivitysolutions.com




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