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Recurrent homeowner complaints have Washington Mutual Inc. under fire once again, and this time Texas seeks resolutions.
WaMu, a national leading mortgage lender, is under investigation since last April by the Texas Attorney General’s office (AG). According to the AG’s office, since April 2002, approximately 200 customer complaints have been filed with the state agency. Apparently, a story covered by a local news station in the Dallas/Ft. Worth area prompted the investigation, said WaMu spokeswoman Libby Hutchinson. The news story revolved around unhappy WaMu mortgage customers who revealed their complaints, Hutchison said. Consequently, the garnered attention fueled complaints to the AG. Complaints vary from lost payments, bad customer service, to threats of and improper foreclosures, the AG’s office said. The themes resonate in WaMu’s list of lawsuits, which has accordingly grown with the lender’s business acquisitions. The following illustrates a timeline of WaMu lawsuits. WaMu Lawsuit Timeline
A lawsuit is always an option, an AG spokeswoman said, if the AG is not able to resolve the consumer complaints in the current investigation. But, “Washington Mutual, thus far, has been responsive and cooperative,” said Texas Attorney General Greg Abbott in an e-mailed statement to MortgageDaily.com. “We basically advise them of the status of the resolution of any of the complaints they forwarded to us, or in some cases clarified where there was not an error made in our part obviously,” said Hutchinson. “We’ve been working diligently to improve our customer’s experience,” added Hutchinson. “Certainly customer service is a huge importance to us and we want to make sure our customers have the best possible experience with our company, and we’re working hard to provide that.” |
Coco Salazar is an assistant editor and staff writer for MortgageDaily.com.
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