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Appraisal News | AMC Directory
Appraisal industry news coverage, including stories about independence requirements, AVMs and appraiser fraud.

P R E S S   R E L E A S E

Customer Service: At NAN It's More Than Just a Catch Phrase

The goal as a company is to have customer service that is not just the best, but legendary.
~ Sam Walton

OLDSMAR, Fla. -- (Feb. 9, 2015) It may sound like a cliché, but at Nationwide Appraisal Network, business really is -- and always has been -- all about customer service.

Founders Joni Pilgrim and Cari Burris understood early on that if they couldn’t provide service that truly stood out from the competition, growth would not be possible.

And judging from NAN's growth in recent years, they are definitely doing something right! NAN's most recent set of borrower surveys (fourth quarter of 2014) rated Excellent or Very Good by 94% of respondents. The purpose of the survey is to gain an in depth understanding of how borrowers perceive the service they receive at the time of the appraisal inspection. Surveys are conducted on a quarterly basis to ensure quality in customer service is constant and that the appraisal partnership continually represents NAN in the best manner possible.

Feedback is the best tool in ensuring quality in customer service is delivered to both borrowers and clients alike. When borrowers are happy, NAN’s clients are happy. Here is what some of NAN’s clients had to say:

I just wanted to send a quick KUDOS to the NAN team for their exceptional service.  You have done a great job in providing customer service, turn times, and of course handling the ever so unique requests of our borrowers.  Thanks again for the team’s hard work.  It is much appreciated.  We look forward to working together for years to come! 
 -J. Verraneault

Big kudos to NAN for all the deals I’ve had the last month.  Several times agents have commented, “You can get appraisals back that fast?  We’re used to them taking 2-3 weeks!”   This definitely helps build confidence in our partnerships with realtors and borrowers!
–A. Nunnely

“This is a very dynamic industry”, says Joni Pilgrim. “When you are in all 50 states, there are changes -- sometimes major changes -- happening virtually every day. We understand the importance of delivering 100% not only to our direct clients, but to their clients, as well. We use customized technology that is nimble, intuitive, cost effective, and supported by experienced industry professionals. Every member of our team is totally committed to meeting our customers’ needs, large or small. And no matter what state you are in, we are prepared to reduce risk, save time & money, and comply with all regulatory requirements. We attract the most professional, experienced appraisers to our network because we provide them with the best platform in the industry coupled with a dedicated support team as well as experienced in-house appraisers that understand the business and can work closely with our panel. That’s the benefit of dealing with an appraisal management company that is truly nationwide.”

“Another quality that sets us apart is our ability to pair the right appraiser with the right project,” adds co-founder Cari Burris. “Because of NAN’s reach, we are able to geographically pinpoint the most competent appraiser, taking into account factors like Dodd-Frank, Appraiser Independence Requirements, and other regulations. We also pay close attention to appraisal specifics; for example, we have a specialized panel of agents who are experts in products such as the 203K program, etc. By delivering superior quality in customer service, geographically targeted to the specific need, our clients breathe easier. They know we have done the leg work to ensure their client experiences best-in-class service.”

For Residential, Review and Commercial Appraisals, along with AMV’s featuring the highest level of accuracy, more appraisers and lenders than ever before are looking to NAN. If you haven’t done business with NAN yet, give them a try and see for yourself what everyone’s talking about.

About Nationwide Appraisal Network
NAN is an industry leader in appraisal management, providing a unique approach to appraisal management through customization, innovation, and quality. Visit us at or call 888.760.8899 – AB022015.

Source: Nationwide Appraisal Network

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