Digital Mortgage Survey Insights – August 2018

Back in 2018, our digital mortgage survey showed what everyone in the industry was starting to notice — borrowers were moving online fast. More than half said they’d used a website or app to get pre-qualified or even apply for a mortgage. Why? It was faster, simpler, and way less paperwork.

But even as people embraced the tech, many were still uneasy about handing over sensitive data. Security mattered, and so did having a real human to talk to when things got confusing. The survey also made it clear which groups were leading the digital charge — and which parts of the mortgage process were still better left offline.

Whether you’re a lender, broker, or borrower, these trends still matter. Understanding how people actually use digital tools can help you stay ahead. Check out our full report for a deeper dive into how digital mortgages are reshaping the industry — and don’t miss our and pages for the latest on compliance and regulation.