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Lead Company Closing

Lead Company Closing

Fiserv to shudder RSA

November 13, 2006

By COCO SALAZAR

photo of Coco Salazar
A mortgage lead company will soon close its doors — a move that will affect about 130 employees.

RSA Mortgage Solutions Inc. will shut down operations on Jan. 5, 2007, Beth Sandvig, a spokeswoman for parent Fiserv Lending Solutions, told MortgageDaily.com.

The decision to close comes shortly after an announcement in April that RSA was holding job fairs to boost staff of about 100 at the time by 50 new employees.

“The market response wasn’t sufficient for Fiserv to continue investing in that product line,” Sandvig said. “Employees, clients and partners have been notified, and we’re working on a transition phase now.”

RSA serves as an extension to lenders’ call center operations, making calls to mortgage and home equity loan prospect leads provided by lenders, Jim Puzniak, group president of Fiserv Lending, told MortgageDaily.com.

While RSA employees’ expertise is in call center operations, some are licensed as mortgage brokers in order to collect loan applicant information on behalf of lenders, he explained.

The third-party provider of leads generation and client retention services, a concept started about two years ago, is a small portion of Fiserv’s overall business, Sandvig noted.

RSA reportedly resulted from Remarketing Solutions of America’s split into two business units, with Fiserv Automotive Solutions being the other unit.


Coco Salazar is an assistant editor and staff writer for MortgageDaily.com.e-mail: MortgageWriter@aol.com

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