|Persistent phone prospecting for reverse mortgages by a Michigan originator paid off in a big way for an elderly Texas woman. While he didn’t make a sale — he did help save her life.
Which is what he did.But Pitters didn’t get a typical response.
“She was disoriented and struggling to answer questions,” he said. “I asked her what was wrong. At that point she mentioned she was shaking and asked for help. I thought that maybe she was having a stroke. It was definitely something that she needed emergency help for.”
Pitters called 911 in Michigan and they contacted emergency services in Texas.
“I was able to get her the necessary emergency people to take care of her. They did an awesome job,” he explained. “I was calling from Michigan, where our call center is, for a woman that lives in Texas. That had to be confusing for them, but they handled it real well.”
Bartley spent some time in the hospital, Pitters reported, but was able to come back home.
“We’ve spoken several times since the incident and she’s doing better,” he said. “I think she’s back in the hospital right now but she’s expected to come out.”
Pitters continues to call as many as a hundred seniors every day for the company formerly known as Vertical Lend, discussing reverse mortgages with them. But that’s a topic he has yet to discuss with Bartley.
“She said she was interested in a reverse mortgage but it’s just not a good time to go into it,” he said. “I’ve put that conversation on hold until she starts feeling better. Then we’ll probably look into a reverse mortgage for her.”
But although those initial calls to her didn’t result in their intent, a discussion of reverse mortgages and how they might help her, just his calls alone helped her, Pitters admitted.
“I’m glad that I was there,” he said.
Jerry DeMuth is an award winning journalist who has been reporting for four decades.
e-mail Jerry at email@example.com
back to current headlines